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Terms and Conditions

These terms and conditions apply to the use of the website www.atknsn.com(“ATKNSN“) owned and operated by Flojer Integrated FZE. By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

1. DEFINTIONS

1.1. Conditions means these terms and conditions;

1.2. Product means a product displayed for sale on the Website;

1.3. Product Description means that part of the Website where certain application details, specifications and conditions in respect of the individual Product are provided;

1.4. Returns Policy means our policy with respect to the returning of Products available at Returns Policy;

1.5. Territory means Algeria, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia and United Arab Emirates and any other country we may add from time to time;

1.6. We/us/our means ATKNSN;

1.7. Website means the website located at www://atknsn.com/ or any subsequent URL which may replace it or any sub-domains; and

1.8. You means a user of this Website.

2. ACCOUNT TERMS

2.1. By using this Website, you confirm that you accept these Conditions and that you agree to comply with them.

2.2. If you do not agree to these Conditions, you must not use this Website.

2.3. We recommend that you print a copy of these Conditions for future reference.

2.4.You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

2.5. Minors under the age of 18 are prohibited from using this Website.

2.6. These Conditions refer to the privacy policy at Privacy Policy which also apply to your use of this Website.

3. AMENDMENTS TO THESE CONDITIONS

3.1. We reserve the right to:

a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
b) change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

4. PRODUCTS

4.1. Each Product purchased is sold subject to its Product Description which sets out additional specific conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times and warranties.

4.2. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

5. ACCOUNT DETAILS

5.1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with these Conditions.

5.3. You warrant that any personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

5.4. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@atknsn.zendesk.com.

6. RELIANCE ON INFORMATION ON THIS WEBSITE

6.1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

6.2. Although we make reasonable efforts to update the information on our site to the best of our knowledge and abilities, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

7. THIRD PARTY LINKS

7.1. We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

a) the privacy practices of such websites;
b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8. USER-GENERATED CONTENT IS NOT APPROVED BY US

8.1. The website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified, approved or authored by us. The views expressed by other users on our Website do not represent our views or values.

9. USE OF THIS WEBSITE IN THE TERRITORY

9.1. Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Products available in the Territory. However we may accept orders for delivery to locations outside of the Territory subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the Territory or place orders for delivery to locations outside the Territory are responsible for compliance with local laws if and to the extent local laws are applicable.

9.2. We will use reasonable efforts to ensure Products are compliant for use within the Territory. We retain the right to refuse to supply any Products to any country within the Territory where such Product is non-compliant with the standards required in that country within the Territory. In the event that we supply a Product that is non-compliant with the standards required in the country in which it is being supplied, our liability with respect to the supply of Products will be limited to the amount paid for the Product.

10. DAMAGE TO YOUR COMPUTER OR OTHER DEVICE

10.1. We cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

11. ORDERS AND PAYMENT

11.1. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the Product(s). Prior to despatch of the Product(s), we have the right to decline an order for any reason, including legal and regulatory reasons.

11.2. During the checkout process, you will be asked to enter your payment details. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency specified). In addition, bank transfer will be an acceptable form of payment. The order process will be completed only after confirmation of receipt of funds by us.

11.3. If specified on the Website, we may accept cash on delivery for shipments within the Territory. Cash on delivery is subject to availability of the service in the region or country from where the consumer initiates the order. For specific pre-ordered items where cash payment is chosen the cash payment will be collected prior to delivery in order to confirm the order.

11.4. By completing your payment details, you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.

11.5. Except where cash on delivery is applicable, we take full payment immediately for all Products.

11.6. You agree to pay the full price for all Products purchased based on the price set out on the Website including all applicable taxes, duties and shipping costs which are not included within the prices on the Website.

11.7. All card payments are subject to authorisation by your card issuer.

11.8. The cardholder must retain a copy of the transaction records and merchant policies and rules.

11.9. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

12. DELIVERY

12.1. We shall provide delivery through one of our logistic partners.

12.2. Delivery will be to the relevant country in the Territory or international address specified in your order and to the specific person designated as the recipient in the order.

12.3. Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.We will use our reasonable endeavours to deliver all orders irrespective of location within a maximum of 4 weeks from the placement of the order. We take no responsibility for delays caused by customs procedures, or compliance requirements by governmental or regulatory body. In addition, we have no responsibility for delays caused by recipients unavailability or unreachability; or for delays caused by your refusal to pay dues, duties or charges.

12.4. In the event that a delivery cannot be completed; without limitation, due to circumstances created by you or the recipient, including refusing to pay dues, refusing delivery, providing an incorrect address, or changing the delivery address after the order has been shipped, we reserve the right to charge or not refund shipping and associated incidental costs incurred by us.

12.5. All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.

12.6. For the avoidance of doubt, we will NOT deal or provide any services or Products to any of the OFAC sanctions countries in accordance with the law of United Arab Emirates.

13. DELAYS

13.1. Where the supply of your Product(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

14. RETURNS

14.1. You may return Products in accordance with our Returns Policy.

15. GUARANTEES

15.1. Except for Non-Supported Products, all Products are guaranteed for one year against faulty workmanship where they are sold and delivered within the Territory. Non-Supported Products are Products acquired by us and supplied to you but for which the manufacturer of the Product does not support the Product in the relevant country of the Territory. In such case we will make it clear on the Website that such Non-Supported Product will not have a guarantee. We will use reasonable endeavours to assist you with any claim to be made to the manufacturer.

15.2. Our guarantees provide full cover against mechanical breakdown provided the Product has been used for the purpose such Product is intended to be used for and operated in accordance with any relevant instructions. This means that if any part in your Product, except a Non-Supported Product, develops a fault during the guarantee period the Product will be repaired or replaced with the same or equivalent Product. In the event of discontinuation of the Product we will, at our sole discretion, replace the Product with a Product providing the same functionality. In the event none of the above solutions are available, we will issue a store credit equivalent to the original purchase value of the Product.

15.3. Where a fault occurs within the guarantee period please contact us. You'll need to provide us with details of your Product, including the model number, serial number and date of purchase.

15.4. There are some specific exclusions from our guarantees, as follows:

a) repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather;
b) damage caused to a Product as a result of failure to comply with the instructions for use of the Product and/or use of the Product for a purpose or in a location other than the purpose or location for which a Product is intended to be used;
c) accidental damage;
d) servicing, inspecting or cleaning of the Product; and failure to follow the manufacturer's instructions and/or installation guidelines;
e) deliberate damage or neglect of the Product; and/or
f) any other exclusions which are notified to you at the time that the Product is purchased.

16. INTELLECTUAL PROPERTY

16.1. All rights, including copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website, are owned by or licensed to us and shall remain at all timesvested in us or our licensors. Those works are protected by copyright laws and treaties around the world.

16.2. You are permitted to use this material only as expressly authorised by us or our licensors.

16.3. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

17. COMPLIANCE WITH LAWS

17.1. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

17.2. You acknowledge and agree that you will not use any Product(s) for malicious purposes or to breach any privacy or any other applicable laws, statutes and regulations.

18. LIMITATION OF LIABILITY

18.1. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

18.2. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

18.3. We assume no liability or responsibility for any typographical or other errors or omissions in the content of the Website. In the event that a Product is listed at an incorrect price or with other incorrect Product Descriptions, we reserve the right to refuse or cancel any orders placed for the Product listed incorrectly.

18.4. We assume no liability for loss of your information, saved wish lists and/or purchase history because of failure of the system databases or failure of the server hardware.

18.5. We are not liable for any loss and/or damages caused to any other appliances which may be attached to any Product(s) sold by us.

18.6. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

18.7. We are not liable for any losses arising as a result of installation services or advice provided by a official reseller or service provider for our Products (a Partner).

18.8. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
b) any loss of goodwill or reputation; or
c) any special or indirect losses.

19. NOTICES

19.1. Except as explicitly stated otherwise, any notices tous from you shall be given by you by email to us at support@atknsn.zendesk.com, such notice deemed given on confirmation of its receipt to you by us through return email. Any notices to you from us shall be given by notices posted on the Website or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by post or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of posting.

20. FORCE MAJUERE

20.1. In no event shall we be in breach of these Conditions nor liable for any failure of or delay in the performance of our obligations under these Conditions if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to, acts of God, war, labour or trade disputes, strikes, industrial action, action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, non-performance by suppliers or subcontractors or malicious attacks on hosting services. In such circumstances we shall be entitled to either a reasonable extension of the time for performing such obligationsor, where the circumstances do not allow for performance, then in our sole discretion we shall be entitled to cancel the order.

21.LANGUAGE

21.1. These Conditions are drafted in the English language. In the case that any translations of these Conditions conflict, the English language version of these Conditions will prevail.

22. SEVERANCE

22.1. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

23. WAIVER

23.1. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

24. SURVIVAL

24.1. Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

25. ENTIRE AGREEMENT

25.1. These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.

26. ASSIGNMENT

26.1. You may not assign or sub-contract any of your rights or obligations under these Conditions to any third party unless we agree in writing.

26.2. We may assign, transfer or sub-contract any of our rights or obligations under these Conditions to any third party at our discretion.

27. DISPUTES

27.1. These Conditions shall be governed by and construed in accordance with the laws of Dubai and the federal laws of the United Arab Emirates as may be applicable in the Emirate of Dubai and you irrevocably submit to the exclusive jurisdiction of the courts of Dubai.